Jane Clark

VP, Member Services,

Jane Clark is Vice President, Member Services for NationaLease. In this position, she is focused on managing the Member Services operation, as well as working to strengthen member relationships, reduce member costs, and improve collaboration within the NationaLease supporting groups. Prior to joining NationaLease, Jane served as Area Vice President for Randstad, one of the nation’s largest recruitment agencies, and before that, she served in management posts with QPS Companies, Pro Staff, and Manpower, Inc.


Changes to back office procedures can be a competitive advantage

No area of business seems immune from change. Procurement, accounts payable and accounts receivable are no different.

Traditionally these functions have operated in separate silos. More recently, companies are approaching these areas in more of a holistic manner and looking at people processes and technology.

All of this is designed to:

Keep an eye on these disruptive technologies

The trucking industry is being bombarded with a host of technologies that could prove to be disruptive. At the recent NationaLease Annual Meeting, Matt Clark, COO of Corcentric, shared his thoughts on the Top 10 disruptive technologies. In order to be successful, you need to be aware of these technologies and stay informed of new developments.

Here’s a look at Matt’s Top 10.

What you can do to prevent accidents

The AAA Foundation for Traffic Safety just released a report, Leveraging Large Truck Technology and Engineering to Realize Safety Gains. It contained some startling statistics.

In 2015, large trucks were involved in more than 400,000 crashes, a 4% increase from 2014. Those crashes resulted in 4,000 deaths and 116,000 injuries.

While it is unlikely that there will ever be zero large truck accidents, there are things fleets can be doing to reduce the number of accidents and their severity, and to make their vehicles safer.

Working wearables are becoming a factor in the workplace

When it comes to working wearables, the technology has outpaced the law, according to Tawny Alvarez of Verrill Dana, LLP, attorneys at law speaking at a recent NationaLease meeting.

So exactly what are working wearables? The list includes:

Medical marijuana and the workplace 2

More and more states are legalizing medical marijuana so you need to be aware of its impact in the workplace.

Marijuana was made illegal at the federal level in 1937. However, since 1996, 28 states and the District of Columbia have enacted laws legalizing medical marijuana and 15 states have some form of limited medical marijuana use. In addition, some states have also legalized the recreational use of marijuana.

Simple tips for improving employee engagement

The largest percentage of your employees are probably just putting in their time, sleepwalking through their workday, not doing anything to harm your business but not engaged either. At least that is what a recent Gallup poll said, according to Dick Finnegan of C-Suite Analytics.

Common employee handbook mistakes

You’ve done the right thing by developing and distributing an employee handbook.  But don’t be too quick to pat yourself on the back. If you are like most businesses there may be some things in there that need tweaking.

Speaking at a recent NationLease meeting, Jason Banuski, president of HR One, shared his thoughts on where there is room for improvement when it comes to writing and updating this valuable document.

Here is Banuski’s list of the Top 10 areas businesses should pay attention to:

Building an apprenticeship program

The technician shortage has caused many fleets and service providers to come up with creative solutions to ensuring that their bays are staffed with qualified technicians.

Chris Disantis, director of training and field technical support at Aim NationaLease, developed a program to grow the company’s own diesel technicians. He shared details of the program at a recent NationaLease member meeting.

How to attract more technicians

The people shortage in the trucking industry is no surprise to anyone. In part, it is the result of a national shortage of skilled labor and the lack of programs to attract job seekers to our industry as drivers and technicians.

The lack of skilled technicians is resulting in increased downtime and inefficiencies. It also leads to dissatisfaction among your current staff as they are tasked with doing more work.

Prepare now for winter weather

It’s hard to think of winter on a bright, sunny summer day. But now is the time to take steps to ensure your trucks are ready to roll when temperatures drop and the wind starts to howl.

Here are some areas of the truck that should get extra attention during PMIs leading up to winter.

Now’s the time to reinforce safe driving

The Commercial Vehicle Safety Alliance has set October 15-21 as the dates for this year’s Operation Safe Driver Week. The annual event is a partnership between CVSA and the Federal Motor Carriers Association.

The goal of the effort is to “help improve the behavior of all drivers operating in an unsafe manner through educational and traffic enforcement strategies to address individual’s exhibiting high-risk driving behaviors.”

SRTs vs. hourly shop rate

Shops bill for their labor hours using either Standard Repair Times, by establishing their own estimated repair times, or actual technician repair time.

Truck makers, component suppliers and even third party publishers offer SRT guides to help establish acceptable times for specific repairs. Standard repair times for a specific repair can vary based on what method the source used to develop the standard.  In addition, manufactures typically have a separate SRT established for their dealer warranty time reimbursement.  

Brake problems persist, deal with yours before the next safety blitz

The good news is that Brake Safety Day, the Commercial Vehicle Safety Administration’s unannounced inspection, which took place on May 3, 2017, found that 79% of the vehicles inspected had no major vehicle violations.

During the blitz more than 9,500 inspection were conducted — 8,140 in the U.S. and 1,384 in Canada.

Neatness counts in the shop

“A place for everything and everything in its place.” That might be a good adage when it comes to today’s service shop.

Take a look around your service shop or the bays of any outside service provider you send work to. What do you see? Some amount of disorder is to be expected as technicians often have to disassemble components to make repairs and some grease and oil on the floor is a given during the course of normal shop operation.

Making the most of your CSA data

If you are not analyzing the data from roadside inspections reports, you are missing out on a big opportunity to improve your fleet’s maintenance and repair operation.

As you know, Compliance, Safety, Accountability (CSA) is the Federal Motor Carrier Safety Administration’s safety compliance and enforcement program. The goal, of course, is to prevent commercial vehicle crashes. Violations in the Maintenance BASIC account for a large percentage of overall CSA violations and cover brakes, lighting and tires.